Returns & Warranties



ty . designs offers a full refund or exchange for change of mind purchases, as long as goods have not been installed and can be returned in their original packaging. Please ensure to make your purchases carefully! 

Should your goods be faulty or damaged upon receipt, ty . designs will offer a full refund or exchange in accordance with its obligations under the Competition and Consumer Act 2010 (Cth) (“Act”).

To the extent permitted by law, ty . designs:

  • limits its obligations and liability for the repair, replacement or refund of the purchase price of any goods to its obligations under the Act;

  • is not liable for any contingent, consequential or punitive damages arising in way whatsoever in relation to the use of any goods; and

  • is not liable for any claim, loss or expense incurred by any person resulting from the delivery, non-delivery or return of any goods.

Please note:

  • Products that have been installed cannot be returned for a change of mind refund/exchange.

  • Products may differ from those pictured on the website due to natural variations in colour/finish and scale of the image.

You have only one option for returning your goods.

1. Return by shipping

To arrange a refund or exchange by sending the goods back to ty . designs, please email our online sales support team on  (Mon-Fri, 9.00am-5.00pm EST).

You will need to cover the cost of the freight, and include your original receipt or website order confirmation email with your returned items. All goods must be returned in original packaging, in a resalable condition and not been installed.

Shipped returns may take up to 14 days to process, and notification will be by email.


  • Electrical suspension chord has a minimum 12 month warranty, if installed by a qualified electrician. 

  • All other components have a 5 year warranty from date of purchase for failure of parts.


Installation Warning

All electrical work must be performed by a qualified licensed electrician.


Additional warranty information

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The costs associated with a claim made against these warranties (i.e. postage) are to be borne by you.

These warranties constitute the entire guarantee by ty . designs. Except where otherwise provided by the Australian Consumer Law, all other obligations, warranties, both expressed and implied are excluded to the fullest extent allowed by law.

Making a Warranty Claim

  • Customers MUST return faulty goods to ty . designs with their receipt, within the Warranty period for repair, replacement or refund. This is applicable whether or not the item has been installed or not.

To submit your warranty claim please request a warranty claim form from

Please note you will be responsible for the freight costs for all return goods via shipping.