FAQ - Purchasing online

Q: Can I View Your Products Prior To Purchasing?

A: Unfortunately we are a online store only and don't currently have a bricks and mortar establishment. This may change in the future. However, please view our gallery pages as there are many examples of the products installed in a variety of building interiors. Gallery

Q: What Payment Methods Do You Accept?

A: We accept payment via Visa, Mastercard, AMEX, Dinners Club, PayPal & Apple Pay.

Q: Is it safe to shop at tydesigns.com.au?

A: 100%, absolutely! tydesigns.com.au uses STRIPE, the global leader in online payment processing, to securely process payments using the most up to date encryption protocols. For more detailed information on how this process occurs please visit this link. STRIPE - Online Payments

Q: How Do I Place An Order For Products That Are Currently Out Of Stock?

A: Unfortunately, our online system does not currently support back ordering.

If you would like to be added to the back ordering list please e-mail us info@tydesigns.com.au

Once you have e-mailed us we can send through an invoice for payment, and we will ship your product as soon as it is received in stock. This will generally be a lot quicker than waiting for the website to be updated.

Q: Do you do gift cards?

A: Yes, we certainly do offer gift cards. Please e-mail us info@tydesigns.com.au to arrange for a gift card of any amount.

Q: What happens after I place an order online?

A: After you complete an order online, you will receive an email confirmation with your order details. After your order is processed, we will notify you when your order has been picked and shipped with the relevant tracking information.

Q: Can I change or cancel my order?

A: If you wish to cancel or change your order after completing the payment process, please get in touch with our customer service team via email info@tydesigns.com.au